The economic regeneration team at North East Lincolnshire Council is being praised for its customer service skills.

The team has achieved Customer First accreditation for the third successive time, a sign of regeneration’s excellent work with the wider business community in supporting and developing a range of projects to North East Lincolnshire.

It first achieved the classification in 2004, and has been awarded it at intervals of two years ever since.

Following a day audit, a Customer First assessor said the Agency displayed many examples of best practice and demonstrated a clear focus on meeting client needs.

In addition to ensuring great service delivery the accreditation will mean that the agency will be able to continue to access business support funding from the regional development agency, Yorkshire Forward for a further two years.

Tony Hunter, chief executive of North East Lincolnshire Council, said: “The council has a deserved reputation for delivering excellent levels of customer service. Achieving this accreditation will help motivate staff, heighten their self esteem and enhance pride in what they do.”

Councillor Geoff Lowis, the council’s portfolio holder for regeneration and housing, added: “I would like to offer my congratulations to the team for its hard work and commitment to realising this accreditation. What is especially pleasing is the acknowledgement that our regeneration team place interaction with the public and businesses at the heart of what it does.”