Deputy Prime Minister’s speech: The Rehabilitation Revolution

May 20th, 2013 by Les Bonner
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Deputy Prime Minister Nick Clegg spoke on crime and rehabilitation on 20 May 2013. Originally given at Nacro, London. This is a transcript of the speech, exactly as it was delivered.

Introduction

Paul, thank you for that generous introduction. I’m a great fan of the work that you do here. And today, I’ve had an opportunity to see for myself the benefits of the services you provide…

…Almost 10 years ago, I started my career on the Liberal Democrat Frontbench as Home Affairs’ Spokesman. Back then I argued that what was needed to reduce crime was simply a focus from government on firm, practical solutions that addressed the root causes of crime and that were proven to work.

It’s a view I’ve retained. And an approach the Liberal Democrats have pursued in coalition government. Because ensuring people are free from crime and free from the fear of crime is essential to the foundation of any liberal society. And it’s why tackling crime effectively is central to our party’s vision of a Britain where everyone can get on in life.

Free from crime, free from the fear of crime

Old or young, rich or poor, you are not free to live your life, realise your ambitions, or hope for the future, if you are scared of what lies just beyond your front door.

The populist rhetoric of the last government played up public fears and promised to tackle the root causes of crime. But what actually happened, they implemented more often than not heavy-handed measures designed to chase headlines: policies that sought to restrict the freedom of criminals by taking away the civil liberties of innocent citizens.

Unprecedented expansion of state surveillance, a wasteful ID cards’ programme and the inclusion of innocent people on the DNA database – these policies reinforced the views of both commentators on the right, who argue we’re a nation stuck in a spiral of moral decline, and those on the left, who believe we’re in a state of irreversible social decline.

Liberalism is the solution, not the problem

But, this pessimistic vision of Britain ignores just how far we’ve come as a country and how much things have changed for the better. Most importantly, they deny a brighter future for our children – a younger generation, which government data shows, is actually less likely to take drugs, drink or smoke.

In fact, I would argue that it is the more liberal, more tolerant and less violent society – in which we live now – which has provided us with the right conditions for a substantial and sustainable fall in crime

When I was growing up, images of communities torn apart by riots, football games destroyed by hooligans and violent clashes between police and striking unions routinely dominated the news. These images are largely consigned to the past.

Now…of course there are exceptions. The senseless riots in 2011 were a powerful reminder of just how vital our work together – the government, the police and the public – is to make our communities safer.

But our country is far less accepting of such violence. We are more ready to challenge racism, sexism and homophobia.

And we remain fully committed to tackling crimes such as domestic violence, or other abuses that happen behind closed doors.

For example, last year I launched the government’s Teen Rape Prevention campaign. We have a long way to go, but action like this is hugely important in making sure that young people everywhere understand that sexual abuse isn’t something that happens in a dark alley, but can be something that happens in your own home, perpetrated by someone you thought you could trust.

This government has been committed to tackling these hidden crimes. We have introduced legislation to criminalise forced marriage, introduced new laws against stalking and the Home Secretary is leading important work into the dreadful cases of sexual abuse against young people who are vulnerable and need protecting, including those in care.

But while this crucial work continues, it is important that we recognise that, given more freedom and given more choice, the vast majority of us are exercising it more responsibly. And we’re doing so at a time of tough economic conditions.

Greater liberty, in other words, has not frayed the fabric of society. It has brought us closer together as a society and has brought a long-term fall in crime.

Fall in crime

Under this government, crime is at its lowest levels since independent records began. That’s fewer homes burgled and possessions stolen. Fewer communities blighted by vandalism. And fewer people hurt, or killed in violent attacks.

This continuing fall in crime is one of the biggest untold success stories of this coalition.

Lots of people predicted that in tough economic conditions, crime would go up, as it has done in the past. But it hasn’t and we should be proud of that fact. It has been achieved without excessive bureaucracy or increasing intrusion.

We have done this by focusing, quite simply, on what works.

Freeing the police to cut crime

And much of that is down to the work of the police. In a time of economic austerity, where every public service is having to take its share of cuts, the police have stayed focused on cutting crime and they have succeeded.

Every police officer, every PCSO, should be extremely proud that, on their watch, crime has dropped.

Even as they have faced difficult decisions on police budgets and the pay and pensions provided to police officers. And they have done this with professionalism, with care and by developing relationships with their local communities that last.

By ending the target-driven culture of form filling and red-tape, the coalition government has ensured officers are free to do what works.

And it’s an approach that has delivered results: ensuring that England and Wales are now safer than at any time since independent records began.

Empowering communities and victims

We are also empowering communities to take control of the problems in their own areas.

Take restorative justice. An approach championed by local Liberal Democrat councils taking tough, but practical solutions that actually work in bringing down crime.

Now we’re in government, we’re introducing Neighbourhood Justice Panels in 15 places across the country. They help victims deal with crime in a way that benefits their community and makes the offender face up to the wrong they have done.

We’re also empowering the public to trigger action from the police and their local partners on persistent anti-social behaviour.

And we’ve ensured that sentences in the community are a genuine and tough alternative to custody, where locking someone up isn’t the best solution.

By making more offenders perform unpaid work in the community, we will make sure that they pay back to their community, while also being rehabilitated through meaningful activity that teaches discipline and hard work.

And through restorative justice, these offenders can make a real difference to a victim’s ability to cope and recover from the damage that they themselves have suffered.

Doing what works

Of course, community approaches are not suitable for every crime. And when your house is burgled, or your car stolen, it doesn’t feel like crime is falling. If you’re attacked, or abused, society doesn’t feel that safe.

So sometimes prison is the right option and those who commit serious offences should serve their sentence behind bars.

But the story shouldn’t end when the cell door slams shut. Prisoners’ time behind bars must be used to change behaviour for good, not just take someone off the streets for a while. A lesson must be learnt. Unfortunately, that’s not always the case.

Every year, reoffending costs our economy around £10 billion. Almost half of those leaving prison are reconvicted within a year.

Considering that the cost of sending a criminal to prison is more than it costs to go to Eton, we need a better return on our investment.

For years, the Liberal Democrats have argued that you only truly break the cycle of crime when you cut reoffending. That is why in government, we’ve been determined to reduce both its economic and social costs.

[political content removed]

So be tough on crime, sure. Be tough on the causes of crime, yes. But none of it matters unless you are also tough on breaking the cycle of crime. As a society, we want a justice system that punishes people where it must, but also seeks to change people where it can.

For me, criminal justice policy should not be ideological, but pragmatic. It should have a relentless focus on what works. So this government is using our investment more wisely – to ensure our prison and probation services are equipped to produce better citizens, not better criminals.

We know that those on short sentences are most likely to reoffend and yet shockingly they are the ones who have, until now, received almost no rehabilitation, or support. That is why the coalition government is driving a rehabilitation revolution. It’s a programme of legislation and innovative public service delivery that will transform the way offenders are dealt with once they leave prison and address persistent reoffending.

It is a radical, but practical approach that has the potential – in my view – to leave a bigger, more lasting imprint on British society than almost anything else that the coalition government might achieve. And I’m proud of the changes we’re implementing now and our plans for the future.

A Never-ending cycle

Imagine a young 21-year-old offender released from a 6-month prison sentence for burglary today.

He’s been brought up in care. Since leaving there at 18, he’s not had a permanent place to live. In and out of trouble, he’s not found much in the way of work. He can’t read, or write well so he’s struggled to get a job. He also suffers from mental health issues and drug problems that are influencing his actions and have intensified in prison.

And just in case you think I’m relying on lazy stereotypes here, let me spell out what the statistics themselves say. Only around a third of prisoners are in work a month before custody. Fifteen percent of them are homeless. And it is estimated that around a quarter of offenders suffer from anxiety and depression. While 81% of them have used illegal drugs before entering prison.

Today, that young offender would leave prison with 46 pounds in his pocket and not much else. There would probably be no-one to meet him outside and nowhere for him to go.

If he’s lucky, he’ll find a temporary bed on a friend’s sofa. If not, he’ll end up homeless. And within days he could end up back in the Criminal Justice System after breaking into another house; stood in front of a custody sergeant, who probably already knows his name.

People tell him to get a job. But he doesn’t know how. And he has nowhere to live. Nobody will give him a chance. And the only people he can rely on, of course, are the ones that got him into this mess in the first place.

That has to change. Because it is the victims of crime and the wider public that reoffending impacts the most. Whether that’s because they are directly hurt by re-offenders’ crimes, or because they read about what’s happening and think it says everything they need to know about modern Britain.

A rehabilitation revolution

This destructive cycle of crime is what we are working to break. If we are going to do all we can for the victims of crime and our communities, we can’t allow this problem to go unsolved. Our Offender Rehabilitation Bill receives its second reading in Parliament today.

It brings forward for the first time a mandatory requirement for the most prevalent re-offenders – those serving sentences of 12 months or less – to undergo a targeted programme of support on release to help them turn their lives around.

Because we know that the majority of those sentenced to prison are sent there for 12 months or less. And that of those almost 60% of them reoffend on release.

This will have a significant impact on women offenders also. Proportionally, more women than men are serving short-term prison sentences. Many of these women have complex needs. For example, they are more likely to have mental health problems than male prisoners, more likely to have reported experiencing some sort of childhood abuse. And they are more likely to be the primary carer for children. This government is determined that these reforms will help women prisoners too.

Change will start in the police station and courts with experts on hand to identify whether a mental health or drug problem could be one of the main drivers behind this young offender’s behaviour. So he can be dealt with in a way that is appropriate for his illness and crime.

Following conviction, for example, he could be sent to a drug recovery wing in prison to help him get through withdrawal and the most intense, early stages of recovery.

Work in prison

The changes will continue in prison. We are putting more and more offenders like him to work in prison every year: making sure he doesn’t lie idle in his bed. That he is paying back to society and learning the pride and value that comes from a hard day’s work. What’s more, the money he earns from the work he does will go into a compensation fund for victims.

Alongside action to improve prisoners’ core skills, this will ensure that a young offender can get experience to help him find work outside the prison walls. And employers like Timpsons, Network Rail and the National Grid are already going into prisons and training prisoners in skills that can translate into real-life employment.

We’ve already increased the work hours of prisoners by over 800,000 hours last year.

And we want to get more businesses involved in these schemes as well as find more commercial work for prisoners to do, without undercutting local businesses.

Beyond the prison gates

But the real change comes when our offender is released. A few weeks before he leaves, he will start working with a new provider organisation to organise and plan for his resettlement beyond the prison gates.

If possible, the young offender would have been sent to a prison close to his local community. So that any positive, personal ties that he did have – with family, or friends – could be maintained. If that can’t happen, we would then aim to relocate him closer to home towards the end of his sentence.

In prison, he’d work with the service provider to develop a programme of tailored support that fits his needs.

This could mean getting him a place on a basic skills course at the local college, or finding him somewhere to live.

They’ll ensure that from day one – if he is claiming JobSeekers allowance on release – he has a place on the government’s work programme, with access to information and training that will help him get a job.

If required, they could also organise additional drugs treatment and testing to help him stay clean.

Most importantly, when he gets out there will be someone there to meet him. A mentor – someone experienced, potentially someone whose been an offender themselves and knows what it takes to build a life free of crime outside – who can help this young man through advice and support stay on the straight and narrow in that critical first year after release.

We are already seeing some positive results. For example, in Peterborough Prison where older, longer serving prisoners are actively mentoring those serving shorter-sentences. Given their experiences, these mentors are proving to be some of the most effective people to convince those who’ve made a mistake not to repeat it over and over again.

We’re not ideological about this approach.

What we want to see is something that takes and builds on the best from the public sector, the best from the private sector and the best from the voluntary sector to break the cycle of crime for good.

That is why we are reorganising the Probation Service, so that the public, voluntary and private sectors can work more flexibly and effectively side by side.

We want to extend the good work that is taking place all over the country, including right here. And we want to ensure that all of those with a strong track record in this area – including smaller regional rehabilitation charities, social enterprises or entrepreneurial staff from Probation Trusts interested in starting an employee mutual to bid for work – are able to get involved

That is why I’m pleased to announce today a package of tailored support to help fledgling mutuals and smaller rehabilitation organisations bid for contracts.

This includes access to around £7 million worth of funds to help these groups bid and support their work in communities. This is addition to the £10 million mutuals support programme, which is open to probation staff.

We are also making available to these groups valuable financial tools, legal advice, coaching and training and a network of peers and expert contacts to help take them through the bidding process.

We are serious about getting those who know what they are doing involved in our rehabilitation revolution.

Conclusion

So in conclusion, let me be clear, I am wholly committed to that rehabilitation revolution. And we are putting in place the legislation, innovative policies and providers to deliver solutions that work. That will tackle, for the first time ever on a mandatory basis, the complex issues and drivers behind the persistent problem of reoffending.

And provide the support needed to fundamentally change the lives of those released from prison.

As a society, I believe, we’re more progressive and we’re more liberal. These are the best conditions in which to cut crime. A society, in which the government and public can bring about the necessary changes that will ensure a future, where more people are free from crime and the fear of crime: in short – a stronger, a fairer Britain.

Thank you very much.

Tax credit claimants warned over scam emails

May 20th, 2013 by Les Bonner
Comment?

Tax credits claimants are being warned about scam or “phishing” emails sent out by fraudsters in the run-up to the renewal deadline.

The warning comes as HMRC has launched an advertising campaign to remind claimants to renew their tax credits or their payments might stop.

During last year’s tax credits renewals period, from April to July, nearly 22,000 phishing emails were reported to HMRC. Although the department worked with other agencies to shut down more than 147 scam websites during the period, others continue to be created.

Phishing emails often promise money back and, if the recipient clicks on a link, they are taken to a fake replica of the HMRC website. They are then asked to provide credit or debit card details or other sensitive information such as passwords. The fraudsters then try to take money from their account.

Money may be stolen from victims’ bank accounts, or their personal details can be sold to criminal gangs, leading to possible identify theft.

Nick Lodge, Director General of Benefits and Credits, said:

HMRC will never ask you to disclose personal or payment information by email. We are committed to your online security but the methods fraudsters use to obtain information are constantly changing, so you need to be alert. Anyone who receives this type of email should send it to phishing@hmrc.gsi.gov.uk.

HMRC works with law enforcement agencies in the UK and overseas to shut down phishing attacks. Scam websites have been closed down in countries including Austria, Mexico, the UK, South Korea, the USA, Thailand, Eastern Europe and Japan.

HMRC asks customers to:

Advice can also be found on the Get Safe Online website.

If someone believes that they have been the victim of an email scam, they should report the matter to their bank or credit card issuer immediately. Anyone in doubt should check with HMRC

Scam emails often request name, address, date of birth, bank account number, sort code, credit card details, national insurance number, passwords and mother’s maiden name.

HMRC took action to close down 522 illegal sites in 2012, which showed emails originated from the USA, Russia and Japan, as well as central and eastern Europe.

Researchers at Carnegie Mellon University in the US claim nearly 500 million phishing emails are distributed every day.

15% of government’s estate has been freed up for economic growth

May 20th, 2013 by Les Bonner
Comment?

The size of the government estate has been reduced by 15%, making way for businesses to grow, a report published by Francis Maude, Minister for the Cabinet Office revealed today. The annual State of the Estate (SOFTE) report showed that since 2010 the equivalent of 18 times the size of the office space in the Shard building, or 230 football pitches, has been freed up.

The UK government is one of the country’s largest landowners but in the past much of its estate has been left sitting empty, used ineffectively, and much of it is now too outdated to be used as efficient, modern office space.

Today’s report highlights the work and successes of the Cabinet Office’s Government Property Unit’s (GPU) in 2012. This includes substantial savings made for the taxpayer, including:

  • £60 million from the sale of a long lease in Admiralty Arch to become a hotel
  • more than £60 million generated from DfID’s move from 1 Palace Street to 22/26 Whitehall
  • a reduction of £2.1 million a year in running costs made by the Environment Agency who have moved from three holdings to just one in Leeds.

Francis Maude said:

We’re serious about reforming how government works to help us compete in the global race. Our plans to reform the Civil Service need a modern workplace. We are pushing forward our ambitious programme to sell property we no longer use and get out of expensive rentals.

Since the last general election we have saved the taxpayer over a £1 billion and made space available in desirable central locations for redevelopment. This is not only about changing the way we work but generating an economic boost. We will now focus on making the best use of the buildings that remain to create a flexible, more efficient workplace.

Reducing the cost of the government’s property estate is a key part of the efficiency and reform agenda.

Following two years of large reductions in the government estate, over £1 billion was generated by getting out of unnecessary properties. The forthcoming Government Property Unit strategy for the next stage of property rationalisation will concentrate on making better use of the space the government plans to keep for the longer term. This includes looking at reducing the space used by each full time employee and plans for better co-ordination across the whole public sector estate. This is part of the government’s ambition, stated in the Civil Service Reform Plan, of creating an efficient working environment that best enables civil servants to deliver public services in an effective and modern way.

The State of the Estate report also includes progress on making the remaining property more energy efficient and sustainable. The report shows departments are well on their way to meeting their Greening Government Commitment to reduce emissions by 25% by 2015, as well as waste and water reduction targets.

Cash refund vouchers for renewable heating kit

May 20th, 2013 by Les Bonner
Comment?

Householders across Great Britain will be able to get even more cash for renewable heating kit, the Department of Energy and Climate Change (DECC) has announced today.

The money off vouchers available under the Renewable Heat Premium Payment (RHPP) scheme have been increased to £2,300 for ground source heat pumps, £2,000 for biomass boilers, £1,300 for air source heat pumps and £600 for solar thermal systems.

The RHPP scheme, first launched in July 2011, is designed to encourage householders to switch to renewable heat from traditional heating systems by offering money off the cost of the equipment. The scheme is targeted at those living off the gas grid, where most money on bills and carbon can be saved.

Energy and Climate Change Minister Greg Barker said:

“Over 10,000 householders have already taken advantage of money off renewable heating kit and we want to see even more consumers stepping up to the plate and getting on board.

“But I want to go even further. I want to kick start this exciting new market for consumer renewable heat technologies.

“This time limited, big increase in the value of vouchers for hardworking people who want to do something positive to install money saving green heating in their homes, should be a real boost for this growing green sector.”

The scheme was extended in March this year until the end of March 2014 ahead of the launch of a Renewable Heat Incentive for householders, with around £12million up for grabs.

Alongside changes to the voucher values, householders will now be required to undertake a Green Deal assessment before submitting a claim to the Energy Saving Trust to redeem their voucher. This will help householders think about how renewable heat could fit with energy efficiency improvements for their home and ensure they are advised on choosing the right technology for them. The additional voucher values are intended to reflect the cost of a Green Deal assessment, as well as the cost of getting these technologies installed in homes. Householders can also use the Green Deal to pay for some of the cost through savings on their energy bill.

The increased voucher values and Green Deal assessment requirement will kick in for any applications submitted today onwards.

International Day Against Homophobia and Transphobia

May 18th, 2013 by Les Bonner
Comment?

Liberal Democrat MP Jo Swinson marks the government’s commitment to advancing LGB&T equality

To mark the 9th International Day Against Homophobia and Transphobia, the UK is celebrating its status as a world leader in advancing LGB&T equality.

Minister for Women and Equalities, Jo Swinson, said: “International Day Against Homophobia and Transphobia is an opportunity to champion the progress made towards equality for lesbian, gay, bisexual and transgender (LGB&T) people, as well as reflect on the challenges that remain.

“We’re absolutely committed to advancing LGB&T equality and we’ve a lot to be proud of. I’m delighted that, once again, we have been recognised by the International Lesbian and Gay Association as the number one in Europe on LGB&T rights, and we are determined to maintain and build on this.

“But there is still more we can all do to eliminate prejudice and discrimination which is why we will continue to drive forward change across government as well as push for more action from partners overseas.”

Here are just some of the things we’ve done to knock down barriers and improve the lives of the lives of lesbian, gay, bisexual and transgender people in the UK:

Further information

Beware of a new variation of courier fraud!

May 18th, 2013 by Les Bonner
Comment?

Police are investigating a new variation of card fraud, which tricks people into handing over all their credit and debit cards to a courier on their doorstep.

Beware - new variation of courier fraudOne victim who wished to remain anonymous received a phone call from someone claiming to be a staff member at the Apple store in London’s Regent Street.

He explained that her grand-daughter was in the store, trying to spend £1,000 on a card he thought belonged to her. He told the woman the police had been called and the person had fled the store.

The woman immediately tried to call her bank, to get the card cancelled.

The fraudsters stayed on the line, meaning that while she thought she was calling her bank, she was again speaking to one of the scammers.

The supposedly helpful assistant went on to explain that, under a new scheme, the woman could now cancel all her cards in one go, even cards belonging to rival banks.

She was then asked to dial her PINs into the telephone and the fraudster explained that the cancelled cards would then be collected by courier. For security reasons, she was told to ask the courier for a code number.

A fraudster arrived on the doorstep within the hour and the victim repeated the correct code, handed him an envelope with four credit and debit cards that had not really been cancelled.

The next day she realised the fraudsters had spent £1,200 on their accounts. This is a new variation of the courier fraud which has lost victims over £2.4m in two years.

Phone line staying open

At the moment, when someone makes a telephone call, it is possible that the line can stay open, even though the person receiving the call has hung up.

When the person receiving the call picks up the phone again, they will not get a dialling tone. In stressful circumstances some people may not notice this. 

Even dialling a number on the keypad makes no difference to the line, which remains open. The telecoms regulator Ofcom is working with the industry to get this changed.

Prevention and awareness advice

  • Your bank will never attend your home
  • Your bank and the police will never collect your bank card
  • Your bank and the police will never ask for your PIN
  • If you receive one of these calls end it immediately

For further information visit the BBC news website.

Please note that Action Fraud is not responsible for the content of external websites.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

May is Scams Awareness Month – don’t get ripped off!

May 17th, 2013 by Les Bonner
Comment?

May is Scams Awareness Month and North East Lincolnshire Council’s trading standards team is supporting the Citizens Advice Consumer Service in warning people to be on their guard so they don’t fall victim to unscrupulous cheats, fraudsters and swindlers.

Scams come in all forms from cold callers and advertisements to emails and texts and often target older people and other vulnerable residents.

In recent months, trading standards has responded to reports of vulnerable people being approached by doorstep callers, including those offering home insulation and ‘Green Deal’ surveys and services, and legal advisors misleadingly providing trusts on the claim of protecting client’s property from being used to pay for future care home fees. Scores of local residents have also received unsolicited telephone calls from overseas scammers purporting to be from Microsoft in an attempt to gain access to passwords and banking details on their personal computers.

Other commons scams include pyramid selling, lotteries, phishing, electricity meter credit and payment protection insurance (PPI) reclaim scams and inheritance scams. Every year more than three million people in the UK are ripped off and lose hundreds and even thousands of pounds to rogue traders and con artists who make a living by deceiving others.

It is estimated that nearly half of all people in the UK (48 per cent) have been targeted by a scam and that £3.5billion is lost to scams every year.

Dr Cate Carmichael, Director of Public Health in North East Lincolnshire, said:

“We know victims may have experienced severe distress and felt a sense of shame in being conned, which clearly has a detrimental impact on their health and quality of life. We also know that only a small percentage of victims come forward and report scams to trading standards or seek advice from Citizens Advice.

“Chronic victims who repeatedly fall for scams are most at risk due to them being over trusting, socially isolated or suffering from mental incapacity, such as confusion, memory loss or dementia. Some refuse to accept they are being scammed and believe a genuine relationship is being formed with the charlatan.”

Neil Clark, community protection manager with NELC, said:

“There are many ways to be scammed but these few tips will help you prevent it: Never give out contact details like your name, phone number or address to strangers or to people who should have this information already, never give financial information or details of your identity, bank accounts or credit card to strangers or to the businesses that should already hold your details.”

If you think you have been scammed report it to Trading Standards through the Citizens Advice Consumer Service on 08454 040506 or online at www.adviceguide.org.uk.

What to do if you have been scammed

  • Report it to Action Fraud on 0300 123 2040 to help stop it happening to others. 
  • Often you can’t always get your money back if you’ve been scammed, especially if you’ve handed over cash. 
  • If you’ve paid for goods or services by credit card you have more protection and if you used a debit card you may be able to ask your bank for a chargeback. 
  • Get advice and report it to Trading Standards through the Citizens Advice consumer service on 08454 04 05 06 or online at www.adviceguide.org.uk
  • Signs of a scam
  • The call, letter, e-mail or text has come out of the blue. 
  • You’ve never heard of the lottery or competition they are talking about. 
  • You didn’t buy a ticket – so can’t win. 
  • They are asking you to send money in advance. 
  • They are saying that you have to respond quickly, so you don’t get time to think about it or ask family and friends before you decide. 
  • They are telling you to keep it a secret. 
  • They seem to be offering you something for nothing. 
  • If it seems too good to be true – it probably is.

How to protect yourself

  • Never give out contact details like your name, phone number or address to strangers or to people who should have this information already.
  • Never give financial information or details of your identity, bank accounts or credit card to strangers or to the businesses that should already hold your details.
  • Shred anything with your personal or bank details on – don’t just throw it away.
  • If in doubt, don’t reply. Bin it, delete it or hang up. 
  • Persuasive sales patter? Just say: “No Thank You.” 
  • Resist pressure to make a decision straight away. 
  • Never send money to someone you don’t know. 
  • Walk away from job adverts that ask for money in advance. 
  • Ask friends, neighbours or family about whether an offer is likely to be a scam.

Common scams

Lotteries — a phone call, text or email proclaims a huge lottery win – even though the receiver hasn’t bought a ticket. In order to collect winnings you are asked to send money to cover “processing” or “administration” costs.

Phishing — an email (or Vishing for phone calls) pretending to be from your bank asking for you to update, validate or confirm details so that scammers can access your account.

SMShing – mobile phone text messages lure you onto fraudulent websites or invite you to call a premium rate mobile number or download malicious content via the phone or web.

Electricity meter credit – people on pre-payment meters are offered cut-price electricity but end up paying for their energy twice. Criminals use cloned keys to top up energy credit illegally. You end up paying for the energy twice – first to the fraudsters and then to the company at the correct rate.

Pyramid selling — this is an illegal trick where you are told you can earn money by recruiting new members to a money-making venture. In reality only a tiny minority make money, everyone else loses.

Scams Awareness Month – don’t get ripped off!

May 16th, 2013 by Les Bonner
Comment?

May is Scams Awareness Month and North East Lincolnshire Council’s trading standards team is supporting the Citizens Advice Consumer Service in warning people to be on their guard so they don’t fall victim to unscrupulous cheats, fraudsters and swindlers.

Scams come in all forms from cold callers and advertisements to emails and texts and often target older people and other vulnerable residents.

In recent months, trading standards has responded to reports of vulnerable people being approached by doorstep callers, including those offering home insulation and ‘Green Deal’ surveys and services, and legal advisors misleadingly providing trusts on the claim of protecting client’s property from being used to pay for future care home fees. Scores of local residents have also received unsolicited telephone calls from overseas scammers purporting to be from Microsoft in an attempt to gain access to passwords and banking details on their personal computers.

Other commons scams include pyramid selling, lotteries, phishing, electricity meter credit and payment protection insurance (PPI) reclaim scams and inheritance scams. Every year more than three million people in the UK are ripped off and lose hundreds and even thousands of pounds to rogue traders and con artists who make a living by deceiving others.

It is estimated that nearly half of all people in the UK (48 per cent) have been targeted by a scam and that £3.5billion is lost to scams every year.

Dr Cate Carmichael, Director of Public Health in North East Lincolnshire, added: “We know victims may have experienced severe distress and felt a sense of shame in being conned, which clearly has a detrimental impact on their health and quality of life. We also know that only a small percentage of victims come forward and report scams to trading standards or seek advice from Citizens Advice.”Chronic victims who repeatedly fall for scams are most at risk due to them being over trusting, socially isolated or suffering from mental incapacity, such as confusion, memory loss or dementia. Some refuse to accept they are being scammed and believe a genuine relationship is being formed with the charlatan.”

Neil Clark, community protection manager with NELC, said: “There are many ways to be scammed but these few tips will help you prevent it: Never give out contact details like your name, phone number or address to strangers or to people who should have this information already, never give financial information or details of your identity, bank accounts or credit card to strangers or to the businesses that should already hold your details.”

If you think you have been scammed report it to Trading Standards through the Citizens Advice Consumer Service on 08454 040506 or online at www.adviceguide.org.uk.

What to do if you have been scammed 

  • Report it to Action Fraud on 0300 123 2040 to help stop it happening to others.
  • Often you can’t always get your money back if you’ve been scammed, especially if you’ve handed over cash.
  • If you’ve paid for goods or services by credit card you have more protection and if you used a debit card you may be able to ask your bank for a chargeback.
  • Get advice and report it to Trading Standards through the Citizens Advice consumer service on 08454 04 05 06 or online at www.adviceguide.org.uk
  • Signs of a scam
  • The call, letter, e-mail or text has come out of the blue.
  • You’ve never heard of the lottery or competition they are talking about.
  • You didn’t buy a ticket – so can’t win.
  • They are asking you to send money in advance.
  • They are saying that you have to respond quickly, so you don’t get time to think about it or ask family and friends before you decide.
  • They are telling you to keep it a secret.
  • They seem to be offering you something for nothing.
  • If it seems too good to be true – it probably is. 

How to protect yourself 

  • Never give out contact details like your name, phone number or address to strangers or to people who should have this information already.
  • Never give financial information or details of your identity, bank accounts or credit card to strangers or to the businesses that should already hold your details.
  • Shred anything with your personal or bank details on – don’t just throw it away.
  • If in doubt, don’t reply. Bin it, delete it or hang up.
  • Persuasive sales patter? Just say: “No Thank You.”
  • Resist pressure to make a decision straight away.
  • Never send money to someone you don’t know.
  • Walk away from job adverts that ask for money in advance.
  • Ask friends, neighbours or family about whether an offer is likely to be a scam. 

Common scams

Lotteries – a phone call, text or email proclaims a huge lottery win – even though the receiver hasn’t bought a ticket. In order to collect winnings you are asked to send money to cover “processing” or “administration” costs.

Phishing – an email (or Vishing for phone calls) pretending to be from your bank asking for you to update, validate or confirm details so that scammers can access your account.

SMShing – mobile phone text messages lure you onto fraudulent websites or invite you to call a premium rate mobile number or download malicious content via the phone or web.

Electricity meter credit – people on pre-payment meters are offered cut-price electricity but end up paying for their energy twice. Criminals use cloned keys to top up energy credit illegally. You end up paying for the energy twice – first to the fraudsters and then to the company at the correct rate.

Pyramid selling – this is an illegal trick where you are told you can earn money by recruiting new members to a money-making venture. In reality only a tiny minority make money, everyone else loses.

Join droves of customers switching to new suppliers in protest at the nPower’s tax dodging!

May 16th, 2013 by Les Bonner
Comment?

Npower have been exposed as big tax dodgers, so now it’s time for the Npower big tax turnoff!

Join droves of customers are switching to new suppliers in protest at the com

Npower have been exposed as big tax dodgers, so now it's time for the Npower big tax turnoff!  </p>
<p>Join droves of customers are switching to new suppliers in protest at the company's tax dodging:</p>
<p>http://action.38degrees.org.uk/npower</p>
<p>Tax dodgers are riding high in the news today, with both Google and Amazon getting a grilling over their tax affairs.  Now it's time to take action against the tax dodgers!</p>
<p>If you're an Npower customer then use this website to switch to a new ethical supplier and send them an email to say why you're leaving.</p>
<p>http://action.38degrees.org.uk/npower</p>
<p>Spread the word, SHARE and LIKE this post so that more Npower customers can get involved.

pany’s tax dodging:

 
 

… Tax dodgers are riding high in the news today, with both Google and Amazon getting a grilling over their tax affairs. Now it’s time to take action against the tax dodgers!

If you’re an Npower customer then use this website to switch to a new ethical supplier and send them an email to say why you’re leaving.

http://action.38degrees.org.uk/npower

Spread the word, SHARE and LIKE this post so that more Npower customers can get involvedSee more

 

Humberside Fire and Rescue: You are more than twice as likely to die in a fire at home if you haven’t got a working smoke alarm

May 16th, 2013 by Les Bonner
Comment?

Humberside Fire and Rescue Service say you are more than twice as likely to die in a fire at home if you haven’t got a working smoke alarm. A smoke alarm is the easiest way to alert you to the danger of fire, giving you time to escape. They are cheap, easy to get hold of and easy to fit.

How many smoke alarms do you need?

The more alarms you have, the safer you’ll be – as long as they are working – so make sure you test them weekly. Fit a smoke alarm on each level of your home – it’s the simplest step you can take to cut the risk of dying as a result of a fire in your home. You should have a minimum of one alarm on each floor. However, if you have only one alarm and two floors, put it somewhere you’ll be able to hear it when you’re asleep. If you have a large electrical appliance, like a computer, in any of the bedrooms, you should fit a smoke alarm there too. You should also make sure you test it weekly.

Installing your smoke alarm

The best place for your smoke alarm is on the ceiling, near or at the middle of the room or hall. The alarm should be at least 30cm (one foot) away from a wall or light. If it is difficult for you to fit your smoke alarm yourself, ask a family member or friend to help you. It usually takes a few minutes to install your smoke alarm yourself – just follow the manufacturer’s instructions that come with it.

Humberside Fire and Rescue Service offers free home safety visits. This involves a member of our staff visiting your home and offering fire safety advice for you and your household. They may be able to install your smoke alarm for free. To see if you are eligible for one of these visits, please call 0300 303 8242.

Maintaining your smoke alarm

To keep your smoke alarm in good working order, you should:

  • Test it once a week by pressing the test button until the alarm sounds
  • Change the battery once a year (unless it is a 10-year alarm)
  • Replace the whole unit every 10 years
  • Never remove the batteries apart from when replacing them.

Choosing a smoke alarm

For the best protection, you should install one of each. However, if you can’t have both, it’s still safer to have either one, rather than none at all. There are two types of smoke alarm:

  1. Ionisation alarms are the cheapest and most readily available smoke alarms. They are also very sensitive to ‘flaming fires’ – fires that burn fiercely, like chip-pan fires. Ionisation alarms will detect flaming fires before the smoke gets too thick.
  2. Optical alarms are more expensive. However, they are more effective at detecting slow-burning fires, like smouldering foam-filled furniture or overheated wiring. Optical alarms are less likely to go off accidentally and so are best for ground-floor hallways and for homes on one level.

Check your smoke alarm every week it could save your life.

For more information about smoke alarms and general safety advice, please call us on 0300 303 8242.or visit the Humberside Fire and Rescue website

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Les Bonner

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